{"id":5455,"date":"2025-01-24T12:17:56","date_gmt":"2025-01-24T12:17:56","guid":{"rendered":"https:\/\/avispl.com\/mx\/?page_id=5455"},"modified":"2025-02-03T14:19:35","modified_gmt":"2025-02-03T19:19:35","slug":"customer-reviews","status":"publish","type":"page","link":"https:\/\/avispl.com.ar\/en\/about-us\/customer-reviews\/","title":{"rendered":"Customer Reviews"},"content":{"rendered":"\n<section class=\"hero page-block hero--default\">\n            <picture class=\"hero__bg\">\n            <source\n                srcset=\"\"\n                media=\"(max-width: 480px)\"\n                alt=\"Decorative image\">\n\n            <img decoding=\"async\"\n                src=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/Shot25-1.jpg\"\n                alt=\"A modern brick and glass building displays the AVI SPL logo and the number 12 as a person walks by under a clear blue sky.\"\n                loading=\"lazy\">\n        <\/picture>\n    \n                        <div class=\"hero__content\">\n                <div class=\"container\">\n                                                               <h1 data-splitting=\"words\">Customer <br \/>\r\nReviews<\/h1>\n                    \n                                            <div class=\"hero__content__text\"><p>We strive to deliver digital enablement solutions that support effective collaboration for your teams.<\/p>\n<\/p>\n                    \n                    \n                    <button class=\"hero__scroll scroll-btn scroll-btn--o scroll-to-main\"\n\t\t\t\t        aria-label=\"Scroll to bottom of the hero section\"\n\t\t\t\t        title=\"Scroll to bottom of the hero section\">\n\t\t\t\t\t    <span class=\"sr-only\">Scroll to bottom of the hero section<\/span>\n\t\t\t\t\t<\/button>\n                <\/div>\n            <\/div>\n            <\/section>\n<div id=\"main-content\"><\/div>\n\n\n\n<section class=\"intro-image-text page-block intro-image-text--sky intro-image-text--no-grid\" role=\"region\">\n\t<span class=\"intro-image-text__bg\"><span class=\"intro-image-text__bg__inner\"><\/span><\/span>\n\t<div class=\"container\">\n\t\t<div class=\"intro-image-text__image\">\n\t\t    <img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"497\" src=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2024\/12\/iStock-1560557407-3.jpg\" class=\"attachment-full size-full\" alt=\"Conference room with modern technology solutions\" srcset=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2024\/12\/iStock-1560557407-3.jpg 794w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2024\/12\/iStock-1560557407-3-300x188.jpg 300w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2024\/12\/iStock-1560557407-3-768x481.jpg 768w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2024\/12\/iStock-1560557407-3-125x78.jpg 125w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/>\t\t<\/div>\n\n\t\t<div class=\"intro-image-text__text\">\n                                    \t<div class=\"body-content body-content--lg\">\n                \t<p>AVI-SPL reviews include net promoter score (NPS), customer satisfaction (CSAT), and TrustRadius customer reviews. These scores and reviews are essential parts of how we listen and react to the voice of the customer.<\/p>\n                <\/div>\n                        <a class=\"ui-btn ui-btn--secondary ui-btn--secondary-dark\" target=\"_blank\" href=\"https:\/\/www.trustradius.com\/reviews\/new#product\"><span>Write a Review<\/span><\/a>\n        <\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n\n<section class=\"trust-radius-cta page-block\" role=\"region\">\n\t<a href=\"https:\/\/www.trustradius.com\/products\/avi-spl\/reviews\" target=\"_blank\" rel=\"noopener\">\n\t\t<div class=\"container\">\n\t\t\t<h5>Customer reviews<\/h5>\n\n\t\t\t<div class=\"trust-radius-cta__wrap\">\n\t\t\t\t<p class=\"h2\">Thank you<\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"900\" src=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/02\/top-rated-2024-gradient-trustpilot-4.png\" class=\"attachment-full size-full\" alt=\"Keep the Blue badge featuring the TrustRadius logo and Top Rated 2024 with five stars underneath. A button at the bottom says Read Reviews..\" srcset=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/02\/top-rated-2024-gradient-trustpilot-4.png 534w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/02\/top-rated-2024-gradient-trustpilot-4-178x300.png 178w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/02\/top-rated-2024-gradient-trustpilot-4-74x125.png 74w\" sizes=\"auto, (max-width: 534px) 100vw, 534px\" \/>\n\t            <div class=\"trust-radius-cta__wrap__logo\">\n\t            \t<p>We are top rated on<\/p>\n\t            \t<img decoding=\"async\" src=\"https:\/\/avispl.com.ar\/wp-content\/themes\/avi-spl\/library\/images\/misc\/tr-logo.svg\" alt=\"Trust Radius Logo\">\n\t            <\/div>\n\t        <\/div>\n\t\t<\/div>\n\t<\/a>\n<\/section>\n\n\n\n\n\n<section class=\"image-text-new page-block image-text-new--sm image-text-new--dark\" role=\"region\">\n\t<div class=\"container\">\n\t\t<div class=\"image-text-new__image\">\n\t\t\t\t\t\t\t<div class=\"image-text-new__image__wrap\">\n\t\t\t\t    <img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"684\" src=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic.png\" class=\"attachment-full size-full\" alt=\"Two semicircular dials show CSAT scores: Integration at 84, and Service at 96, both using a red-to-green color gradient.\" srcset=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic.png 960w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic-300x214.png 300w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic-768x547.png 768w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic-125x89.png 125w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"image-text-new__text\">\n                        \t<h3 class=\"h3\">Customer <br \/>\r\nSatisfaction Scores<\/h3>\n                                    \t<div class=\"body-content\">\n                \t<p>Customer Satisfaction (CSAT) is the percentage of survey respondents who report a satisfaction rating of 5-7 on a scale of 7.<\/p>\n<p>Customers receive a survey to rate the level of service following a completed\u00a0<a href=\"https:\/\/avispl.com.ar\/services\/implementation-support\/\">integration<\/a>\u00a0project or\u00a0<a href=\"https:\/\/avispl.com.ar\/services\/support-and-maintenance\/\">support<\/a>\u00a0request.<\/p>\n                <\/div>\n                                            <\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"image-text-new page-block image-text-new--sm image-text-new--r\" role=\"region\">\n\t<div class=\"container\">\n\t\t<div class=\"image-text-new__image\">\n\t\t\t\t\t\t\t<div class=\"image-text-new__image__wrap\">\n\t\t\t\t    <img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"684\" src=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic-2.png\" class=\"attachment-full size-full\" alt=\"Graphic: A vertical bar with green (100), orange (0), red (-100). Arrow points right to a green circle saying 74 AVI-SPL Above Average.\" srcset=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic-2.png 960w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic-2-300x214.png 300w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic-2-768x547.png 768w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/customer-reviews-graphic-2-125x89.png 125w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"image-text-new__text\">\n                        \t<h3 class=\"h3\">AVI-SPL Net <br \/>\r\nPromoter Score<\/h3>\n                                    \t<div class=\"body-content\">\n                \t<p>NPS is a score based on customer survey responses to the question: On a scale of 1 to 10, how likely are you to recommend AVI-SPL to a friend or colleague?<\/p>\n<p><em>All global sales and service June 2024<\/em><\/p>\n                <\/div>\n                                            <\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"image-text-new page-block image-text-new--sm image-text-new--dark\" role=\"region\">\n\t<div class=\"container\">\n\t\t<div class=\"image-text-new__image\">\n\t\t\t\t\t\t\t<div class=\"image-text-new__image__wrap\">\n\t\t\t\t    <img loading=\"lazy\" decoding=\"async\" width=\"2500\" height=\"1667\" src=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/AVI-2021-0188.jpg\" class=\"attachment-full size-full\" alt=\"Three people in a modern office lounge with a video conference on TV; blue and white decor and logo on the wall.\" srcset=\"https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/AVI-2021-0188.jpg 2500w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/AVI-2021-0188-300x200.jpg 300w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/AVI-2021-0188-1024x683.jpg 1024w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/AVI-2021-0188-768x512.jpg 768w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/AVI-2021-0188-1536x1024.jpg 1536w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/AVI-2021-0188-2048x1366.jpg 2048w, https:\/\/avispl.com.ar\/wp-content\/uploads\/sites\/25\/2025\/01\/AVI-2021-0188-125x83.jpg 125w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"image-text-new__text\">\n                        \t<h3 class=\"h3\">Customer survey comments<\/h3>\n                                    \t<div class=\"body-content\">\n                \t<div class=\"et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>\u201cThe quality of the install was very good with great care taken to protect walls and furnishings. The programming functioned well without a glitch.\u201d \u2013\u00a0<strong>technology leader, heavy machinery<\/strong><\/p>\n<\/div>\n<\/div>\n<div class=\"et_pb_module et_pb_text et_pb_text_10 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>\u201cThis specific project was pushed back\u2026Thanks to the commissioning team, they were able to work around the schedule to have the room up and running as soon as possible.\u201d \u2013\u00a0\u00a0<strong>control systems and infrastructure support leader, retail<\/strong><\/p>\n<\/div>\n<\/div>\n<div class=\"et_pb_module et_pb_text et_pb_text_11 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>\u201cI always get excellent work and communication from the AVI-SPL office in Durham NC. \u2013\u00a0<strong>technology professional, higher education<\/strong><\/p>\n<\/div>\n<\/div>\n                <\/div>\n                                            <\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"content-list page-block content-list--white-sm\" role=\"region\">\n\t<div class=\"container\">\n\t\t<div class=\"content-list__content\">\n\t\t\t<h2 data-splitting=\"words\" class=\"h3\">Recent <br \/>\r\nrecognition<\/h2>\t\t\t\t\t\t\t\t\t<a class=\"ui-btn ui-btn--secondary ui-btn--secondary-dark\"href=\"\/news\/\"><span>View All<\/span><\/a>\t\t<\/div>\n\n\t\t\n\t\t\t\t\t<div class=\"content-list__list\">\n\t\t\t\t\t            <ul>\n\t                \t                   <li>\n\t                   \t\t\t                   \t\t\t                   \t\t<div class=\"body-content\"><p>AVI-SPL wins Strategic Account Management Association (SAMA) awards for the sixth consecutive year.<\/p>\n<\/div>\t                   \t\t\t                   <\/li>\n\t                \t                   <li>\n\t                   \t\t\t                   \t\t\t                   \t\t<div class=\"body-content\"><p>Frost &amp; Sullivan awards AVI-SPL XTG the\u00a02023 Global Enabling Technology Leadership Award<\/p>\n<\/div>\t                   \t\t\t                   <\/li>\n\t                \t                   <li>\n\t                   \t\t\t                   \t\t\t                   \t\t<div class=\"body-content\"><p>AVI-SPL Global Strategic Accounts Program wins the 2023 SAMA award for C-Suite Support and Engagement for the SAM Program and Strategic Customers<\/p>\n<\/div>\t                   \t\t\t                   <\/li>\n\t                \t                   <li>\n\t                   \t\t\t                   \t\t\t                   \t\t<div class=\"body-content\"><p>Customer Satisfaction Scores<br \/>\nAVI-SPL wins the Strategic Account Management Association (SAMA) 2022 inaugural Systemic Enablement of the SAM Program award<\/p>\n<\/div>\t                   \t\t\t                   <\/li>\n\t                \t            <\/ul>\n\n\t\t\t\t\t\t\t<\/div>\n        \t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":2145,"menu_order":162,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5455","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2022 AVI-SPL reviews, NPS, and customer satisfaction scores<\/title>\n<meta name=\"description\" content=\"2022 AVI-SPL reviews, NPS, and customer satisfaction scores. 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